# What if I lose assets in my wallet?

Halo Wallet is a self-custody wallet with users having full control of their assets. Halo Wallet does not store private keys and secret phrases of users. 

If you lose any assets, you can directly contact us through Telegram or Discord. Please describe your problem in detail, including type of device, your address the amount of lost coins, and suspicious transactions etc. The more accurate the information you provide, the better we can help you with your problem.

Reminder: Halo Wallet will never ask you for important info such as your secret phrase under any circumstances. Please keep your seed phrase properly and do not share it with anyone.

The only official website of Halo Wallet is <https://halo.social/> .


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://halo-1.gitbook.io/halo-wallet/faq/what-if-i-lose-assets-in-my-wallet-1.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.