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What if I lose assets in my wallet?
Halo Wallet is a self-custody wallet with users having full control of their assets. Halo Wallet does not store private keys and secret phrases of users.
If you lose any assets, you can directly contact us through Telegram or Discord. Please describe your problem in detail, including type of device, your address the amount of lost coins, and suspicious transactions etc. The more accurate the information you provide, the better we can help you with your problem.
Reminder: Halo Wallet will never ask you for important info such as your secret phrase under any circumstances. Please keep your seed phrase properly and do not share it with anyone.