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What if I lose assets in my wallet?
Halo Wallet is a self-custody wallet with users having full control of their assets. Halo Wallet does not store private keys and secret phrases of users.
Double-check your wallet address: Make sure that you have not sent your assets to the wrong address. Check the address you sent your assets to and compare it to the correct address.
Check your transaction history: If you see a transaction that you do not recognize, it is possible that your wallet has been compromised. Look for any suspicious activity in your transaction history.
Check for backups: If you have backups of your wallet, try restoring them. You may be able to recover your lost assets if you have a backup of your wallet that contains the secret phrase.
Contact us: If you are still unable to recover your assets, contact us through our Telegram or Discord and describe your problem in detail, including type of device, your address the number of lost coins, and suspicious transactions etc. The more accurate the information you provide, the better we can help you with your problem.
Reminder: Under no circumstances will Halo Wallet ask you for sensitive information such as your secret phrase. Please protect your seed phrase and do not share it with anyone.