What if I forget my password?

Halo Wallet is a self-custody wallet with users having full control of their assets. Halo Wallet does not support the retrieval of password.

What to do under these circumstances:

1. If you forget the password and lose the secret phrase, you can only try by repeatedly entering the password. DO NOT DELETE Halo Wallet until you find your password successfully, otherwise your assets will not be retrieved.

2. If you forget the password and have backed up the secret phrase, download Halo Wallet on your new phone and try to restore your wallet with the secret phrase you backed up. Set a new password and verify whether the address and total assets are correct.

If you are not sure that your secret phrase can successfully restore the wallet, please DO NOT DELETE the Halo Wallet in the original phone.